Our return policy extends for a duration of 30 days. If 30 days have transpired since your purchase, we regret to inform you that we are unable to offer a refund or exchange.
To qualify for a return, your item must remain unused and in the same condition as when you received it. It must also be returned in its original packaging.
Certain items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable):
Upon receipt and inspection of your returned item, we will send you an email to confirm its arrival. We will then notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 business days.
Late or Missing Refunds (if applicable):
If you have not yet received your refund, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, please contact your bank. There is often a processing period before a refund is posted. If after completing these steps you still have not received your refund, please reach out to us at support@dracol.shop.
Sale Items (if applicable):
Only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@dracol.shop and ship your item to: 12 Rex Pl, London W1K 2HB, UK.
Shipping:
To return your product, please mail it to: 12 Rex Pl, London W1K 2HB, UK. You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.